Google De-Indexing Service — Terms & Conditions

These Terms and Conditions (“Agreement”) form a legally binding contract between Respect Network LLC, a Kentucky limited liability company (“Company,” “we,” “us”), and any individual or entity (“Client,” “you”) that submits a URL for de-indexing review, executes a Service Agreement, or makes any payment in connection with the Google De-Indexing Service.

By submitting a URL, making a payment, or signing a Service Agreement, you confirm you have read, understood, and agree to be fully bound by this Agreement. If you do not agree, do not use this service.

The Company submits de-indexing requests exclusively through Google’s official tools and channels, including Google Search Console, the Google Removals Tool, and applicable content policy violation reports. No unauthorized or manipulative methods are used.

De-indexing is a Google-controlled process. Google retains sole discretion over whether to honor a removal request. The Company guarantees diligent, compliant submission and follow-through — not unilateral control over Google’s systems.

The Client submits the specific URL(s) to be de-indexed. The Company assesses eligibility based on Google’s removal policies, including outdated content policies, personal information policies, legal removal pathways, and content policy violations.

Upon confirmation of eligibility and execution of a Service Agreement, the Company submits a formal de-indexing request to Google through the appropriate official channel for the content category.

Upon Google’s approval and confirmed removal from the search index, the Company delivers a Removal Confirmation to the Client. This triggers the payment obligation described in Section 4.

The Client remits full payment within the 72-Hour Payment Window as described in Section 5.

A de-indexing engagement is considered successfully completed when Google confirms removal of the specified URL(s) from its search index, as evidenced by confirmation through Google search of the URL.

The Company operates on a performance-based payment model. No upfront fee is charged. The Client’s payment obligation arises solely upon successful removal and delivery of Removal Confirmation.

Specifically, no refund is available for:

• Re-indexing caused by a Google core algorithm update, broad core update, spam update, or index re-crawl occurring after the 30-day guarantee window described in Section 7;
• Re-indexing caused by the source website publishing new or updated content on the same URL;
• Re-indexing caused by third parties mirroring, syndicating, or reposting the content on new URLs;
• Client dissatisfaction with timelines where removal was ultimately confirmed; or
• Removal attempts declined by Google due to the content not meeting Google’s removal policy criteria, unless the Company failed to submit a compliant request.

This 30-day refund right is the sole and exclusive remedy available to the Client for any re-indexing event. No other refund, compensation, or liability attaches beyond this window.

If the de-indexed content reappears in Google Search results after the 30-day window, no refund is issued. However, the Company commits to a further de-indexing attempt at no additional charge, subject to the maximum attempt limit in Section 8. The re-removal commitment applies where:

• The Client notifies the Company in writing of the re-indexing event;
• The Company confirms the re-appearance is of the same original URL covered by the Service Agreement; and
• The maximum attempt limit under Section 8 has not yet been exhausted.

The Company maintains a limited number of active Google liaison channels through which formal de-indexing requests are submitted. To preserve the integrity and effectiveness of these channels, the Company’s obligation under any single Service Agreement is limited to a maximum of three (3) total removal attempts for the same URL, inclusive of the initial removal and any re-removal attempts under Section 7.2.

The Client acknowledges that:

• The 3-attempt limit reflects the practical constraints of the Company’s Google liaison relationships and is a material term of this Agreement;
• Each removal attempt — whether ultimately successful or not — counts toward the 3-attempt maximum;
• After the third attempt, the content may remain permanently visible on Google and the Company cannot be held responsible for this outcome; and
• The Company will notify the Client in writing before submitting the final (third) attempt, allowing the Client to make an informed decision on whether to proceed.

Re-indexing following any Google algorithm or infrastructure change does not constitute a failure of service or breach of guarantee beyond the express remedy in Section 7. The Client acknowledges that:

• Google is an independent third party over which the Company exercises zero control;
• Algorithm updates may cause confirmed de-indexed content to reappear in search results without warning;
• No online reputation management firm can guarantee permanent de-indexing in perpetuity against all future Google algorithm or infrastructure changes;
• The Company’s only obligation upon algorithm-driven re-indexing is: (a) a full refund if within the 30-day window, or (b) a further removal attempt at no charge if after the 30-day window — both subject to the 3-attempt maximum; and
• Search engine indexing is an inherently dynamic process governed entirely by Google’s proprietary systems.

By engaging this service, the Client represents, warrants, and covenants that:

• The Client has full legal authority to request de-indexing of the identified URL(s);
• The Client is not seeking de-indexing to conceal unlawful conduct, defraud third parties, or obstruct judicial or regulatory proceedings;
• All information provided is accurate, complete, and not misleading;
• The Client is at least 18 years of age, or if acting for a business entity, is duly authorized to bind that entity;
• The engagement does not violate any court order, injunction, or regulatory directive; and
• The Client will cooperate fully with all reasonable requests for information and access.

A breach of any of the foregoing releases the Company from all service and guarantee obligations, and the Client forfeits all rights to refund.

Respect Network LLC reserves the right, in its sole reasonable discretion, to decline or terminate this service where the request involves content that is factually accurate and serves a legitimate public interest; content subject to a court order or regulatory mandate; or where service would expose the Company to legal or ethical risk. Any fees paid in advance for a declined engagement will be refunded in full within 10 business days.

The Company’s total liability under this Agreement is capped at the total fees actually paid by the Client for the specific de-indexing engagement giving rise to the claim. The Company is not liable for any indirect, incidental, consequential, punitive, or exemplary damages, including lost profits, reputational harm, or emotional distress. The Company is not liable for Google’s independent decisions, policy changes, or algorithmic actions. Upon exhaustion of all 3 removal attempts, the Company’s liability is fully and permanently discharged, and no further claims may be brought in respect of that URL.

Both parties agree to hold all non-public information exchanged in connection with this engagement — including case details, URLs, strategies, pricing, and outcomes — in strict confidence. Neither party will disclose the other’s Confidential Information to any third party without prior written consent, except as required by law. This obligation survives termination for five (5) years. Trade secrets are protected indefinitely.

The Company will not disclose the Client’s identity, the nature of work performed, or results achieved to any third party, except to service providers directly involved in the engagement who are bound by equivalent confidentiality obligations.

Informal Resolution: Good faith negotiation for at least 15 days before initiating formal proceedings.

Mediation: If informal resolution fails — non-binding mediation in Madison County, Kentucky, costs shared equally between parties.

Binding Arbitration: Unresolved disputes submitted to final binding AAA arbitration under Commercial Arbitration Rules, single arbitrator, Richmond, Kentucky. Class action waived.

Governing Law: Commonwealth of Kentucky. Exclusive jurisdiction: Madison County, Kentucky courts for any permitted court proceedings.

This Agreement is the entire agreement between the parties for the Google De-Indexing Service and supersedes all prior negotiations. Amendments require 30 days’ written notice; continued use constitutes acceptance. If any provision is unenforceable, the remainder continues in full force. The Company’s failure to enforce any provision is not a waiver. Electronic signatures are valid and binding.