Finding your business listed on BigScam.org can damage your reputation immediately. The platform’s name alone—”Big Scam”—carries devastating implications. When someone searches your business name and sees a BigScam.org result, they often assume guilt without reading further. Understanding how this platform operates and what removal options exist is critical to protecting your reputation.
What Is BigScam.org?
BigScam.org launched in May 2023 as a consumer complaint platform that allows anyone to post reviews and scam reports about businesses. The site claims to be “privacy-focused” and operates with “the highest standards of security in the world,” yet every complaint posted becomes public and searchable by Google.
The platform claims 3,500+ consumers have used it to file complaints and resolve issues with businesses. Unlike forum-style complaint sites, BigScam.org doesn’t require user accounts—anyone can submit a complaint by providing basic information, and it goes live without editorial review or verification.
The Permanent Record Problem
BigScam.org’s official policy is brutally clear: complaints become a “permanent part of the Big Scam record and will not be removed, even upon request.” This is stated explicitly in their FAQ, Terms of Use, Privacy Policy, and multiple pages across the site.
Their FAQ states: “To maintain the integrity of this record, posted information on Big Scam will not be removed. By posting information on Big Scam, you acknowledge that you have read and agreed to our Terms of Use, Privacy Policy, Consumer FAQ, and Business FAQ. You also understand that the material you post will become a permanent part of the Big Scam record and will not be removed, even upon request.”
This policy creates unique challenges compared to other complaint sites. Even people who post complaints cannot remove their own content later—which means if someone posts false information or changes their mind, they’re stuck with it permanently.
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What BigScam.org Will (Maybe) Remove
BigScam.org will edit specific personal information from complaints if you follow their exact protocol, but they won’t remove the complaint itself. Here’s what they’ll consider:
Personal Information Editing: If your complaint contains personal information you don’t want public—home address, phone number, email, photos—you can request editing by emailing help@bigscam.org from the same email address used to file the complaint.
The catch: You must specify the exact information in a precise format. Their FAQ provides examples:
- Correct request: “Please remove the following from my complaint: [123 Main Street, Apt 4B, Springfield, IL 62701]”
- Incorrect request: “Please remove my home address, my name, my phone number”
Requests not following this exact format “will not be considered.” This creates an intentionally difficult process designed to discourage removal attempts.
Account Deletion: You can close your account and remove your personal data by emailing help@bigscam.org. However, complaints and comments you posted remain live on the site forever, even after account deletion.
Resolved Complaints: BigScam.org claims that if a company responds to a complaint and the complainant doesn’t reply within 7 days, the complaint is marked as “resolved.” Their file-a-complaint page states “We delete the complaint. Win-Win for all of us on the internet!” However, their FAQ contradicts this, stating content becomes permanent and won’t be removed. It’s unclear whether “resolved” complaints actually get deleted or just marked differently.
What Doesn’t Work
Direct Removal Requests: Emailing BigScam.org asking them to remove a complaint because it’s false, defamatory, or resolved won’t work. Their stated policy refuses all removal requests.
Legal Threats Without Action: Sending cease and desist letters or legal threats without following through won’t accomplish anything. Like most complaint sites, BigScam.org relies on Section 230 immunity and ignores removal demands that don’t come with court orders.
Posting Rebuttals: While you can reply to complaints on BigScam.org, posting responses often makes the problem worse by adding more content to the page, making it longer and potentially ranking higher in Google.
Section 230 Protection
Like RipoffReport, ScamPulse, and similar complaint sites, BigScam.org operates under Section 230 of the Communications Decency Act. This federal law provides immunity to platforms for user-generated content, meaning BigScam.org cannot be held liable for false or defamatory complaints posted by users.
Section 230 states: “No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider.” This means even if a complaint is completely false and damages your business, you typically cannot sue BigScam.org—only the person who posted it.
Strategies That Can Work
Since direct removal rarely succeeds with BigScam.org, focus on approaches that don’t require their cooperation:
1. Identify and Sue the Poster
The person who posted false information about your business doesn’t have Section 230 protection. If you can identify them:
- File a John Doe defamation lawsuit in your jurisdiction
- Subpoena BigScam.org to unmask the poster’s identity (they collect email addresses and IP addresses)
- Pursue defamation claims directly against the individual
- With a court judgment, request Google de-index the specific URL
This approach is expensive (typically $30,000-$100,000+) but provides legal recourse against the actual wrongdoer.
2. Negotiate with the Complainant
If you know who posted the complaint and the situation involves a legitimate customer dispute:
- Contact them directly and offer resolution
- Many complaints stem from genuine frustrations that can be addressed
- If you resolve the issue, they may be willing to post a positive update or contact BigScam.org to request marking it “resolved”
- Document everything in writing
BigScam.org’s system supposedly marks complaints as resolved if the business responds and the complainant doesn’t respond within 7 days. While their policy on whether this actually removes content is unclear, it may at least change how the complaint appears.
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3. DMCA Takedown for Copyright Infringement
If the complaint contains copyrighted material you own—photos of your products, text copied from your website, logos, or other intellectual property—file a DMCA takedown notice:
- Send the notice to BigScam.org’s designated agent (check their Terms of Use or copyright policy for specific contact)
- Include: identification of your copyrighted work, identification of infringing content, your contact information, good faith belief statement, accuracy statement under penalty of perjury, and your signature
- BigScam.org must process legitimate DMCA requests to maintain their legal safe harbor
Copyright infringement claims bypass Section 230 immunity, making DMCA one of the most effective tools when applicable.
4. Google De-Indexing Through Court Orders
Even if you can’t remove content from BigScam.org’s servers, you can remove it from Google search results:
- Obtain a court order declaring the content defamatory (requires winning a defamation case)
- Submit the court order to Google requesting de-indexing of the specific URLs
- Google typically complies with valid court orders, removing the pages from search results
- This makes the content invisible to people searching your business name, even though it remains on BigScam.org
This approach focuses on search visibility rather than actual removal, which is often more practical.
5. SEO Suppression
When removal proves impossible, suppression strategies minimize damage by burying BigScam.org listings deep in search results:
- Create positive content: Build a strong website, optimize social media profiles, publish articles and press releases, generate legitimate positive reviews on trusted platforms, and create video content
- Claim business listings: Optimize Google Business Profile, Yelp, BBB, industry directories, and review sites
- Build authority: Earn press coverage, publish thought leadership content, engage in community activities that generate positive mentions, and develop strong backlink profiles
- Monitor and maintain: Track search results regularly, continue publishing positive content, and respond professionally to any legitimate concerns
Professional SEO campaigns typically take 3-6 months to show results but can effectively push BigScam.org listings from page 1 to page 3 or beyond, where few people look.
6. Privacy Complaint to Google
If the BigScam.org complaint contains your personal information (home address, phone number, financial information), you can request Google remove it from search results under their privacy policies:
- Use Google’s legal removal request form
- Specify the personal information exposed
- Google may de-index pages containing personal information even without court orders
- This doesn’t remove content from BigScam.org but removes it from Google results
This is faster and cheaper than litigation but only works when genuine privacy violations exist.
Contact Information and Response Times
BigScam.org provides one main contact method:
- Email: help@bigscam.org
- Response Time: They claim 24-hour response times, allowing additional time on weekends and holidays
Based on their policies, expect minimal help with removal requests but potentially some cooperation with personal information editing if you follow their exact format requirements.
The Hidden Ownership Problem
BigScam.org provides no clear ownership information on their website. Their Terms of Use say complaints are governed by the laws of “[Insert Jurisdiction]”—a placeholder that was never filled in. This suggests the site may be operated with minimal legal oversight or accountability.
The lack of clear ownership, combined with hidden domain registration (likely using privacy services), makes it difficult to pursue certain legal remedies or negotiate directly with decision-makers.
Timeline Expectations
- Personal information editing: 1-3 days if following exact format
- Account deletion: 1-7 days for personal data removal (complaints remain)
- DMCA takedown: 7-14 days if copyright claim is valid
- Negotiation with poster: Days to weeks depending on responsiveness
- Court order for defamation: 12-24 months, $30,000-$100,000+
- Google de-indexing: Days to weeks once you have court order
- SEO suppression: 3-6 months to see meaningful results
The Bottom Line
BigScam.org’s “permanent record” policy makes it one of the more difficult complaint sites to deal with. Their explicit refusal to remove content, combined with Section 230 immunity, means traditional removal strategies rarely work.
Your most effective options are:
- If you own copyright to content in the complaint: File DMCA takedown immediately
- If you can identify the poster: Pursue legal action directly against them
- If it’s a legitimate customer dispute: Negotiate resolution and work with their “resolved complaint” system
- If removal isn’t feasible: Implement aggressive SEO suppression to bury the listings
- If personal information is exposed: Request Google de-indexing under privacy policies
The platform is relatively new (launched May 2023) and smaller than established sites like RipoffReport, which means their content may not rank as aggressively in search results. However, their explicit “permanent record” stance and the damaging implications of their domain name make any BigScam.org listing a serious reputation threat.
How Respect Network Can Help
At Respect Network, we’ve successfully removed and suppressed damaging content from hundreds of complaint sites, including newer platforms like BigScam.org. We understand the unique challenges these “permanent record” sites create and have developed proven strategies that work when direct removal isn’t possible.
Our BigScam.org removal services include: comprehensive case evaluation to identify viable removal and suppression strategies; identification of copyright infringement opportunities for DMCA takedowns; investigation to unmask anonymous posters when legal action is appropriate; direct negotiation with complainants to resolve legitimate disputes; coordination with legal counsel for defamation claims when justified; Google de-indexing through legal channels for privacy violations and court orders; and comprehensive SEO suppression campaigns that bury damaging listings beneath positive content.
We’ve successfully removed BigScam.org content through DMCA takedowns, negotiated resolutions with complainants, obtained Google de-indexing for privacy violations, and implemented suppression strategies that dropped BigScam.org listings from page 1 to page 5+ of Google results.
We provide honest assessments of your options—we won’t promise removal when suppression is more realistic, and we won’t waste your time on strategies unlikely to succeed with BigScam.org’s policies.
Don’t let a BigScam.org listing destroy your business reputation. Contact Respect Network today for a confidential consultation about your specific situation and let us develop the most effective strategy for your case.
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